We see Meridian as an extension of our IT department. They are a trusted partner that helps us do more and have a vested interest in our success.
Steve Jaeger
Chief Information Officer, Quad
About Quad
Technology is at the forefront of Quad's business. From automating their shop floor with AGVs, to streamlining back office operations, Quad is always striving to find a better way to serve their clients and drive efficiencies for their employees. Being a part of a dynamic industry means that needs and trends change often. Although print is still at the foundation of their operations, Quad now offers a suite of marketing solutions. The company is often considered an extension of their clients' marketing department because they help design, execute, and manage all aspects that a marketing team would. One of Quad's main objectives as a company is to drive innovation and technology. The company leverages IT as a competitive edge to bring value for their customers and remain the leader in the industry.
- Quad Mails to 99.8% of Every Household Every Month
Industry: Marketing Solutions
Technology Challenges Solved
- My team lacked the skills to architect and deploy a scalable footprint
- My systems were old and slow
The Challenge: Scaling IT to Support Continuous Innovation
Since opening its doors in 1979, Quad has grown through numerous acquisitions and constant innovation. Now a publicly traded company, Quad’s success depends on an agile and secure IT foundation capable of supporting rapid expansion and new technologies.
However, legacy systems and limited internal resources created roadblocks. The existing infrastructure couldn’t scale fast enough to match the company’s evolving goals or the demands of its clients. Database performance issues began to impact operational efficiency, and the IT team needed deeper architectural support to build a modern, scalable footprint.
Quad wasn’t looking for just another vendor—it needed a strategic technology partner who understood its business, could move quickly, and would deliver scalable, cost-effective solutions that support both current performance and future growth.
How Meridian IT Became a Strategic Extension of Quad’s Team
Meridian IT was selected for its ability to blend deep technical expertise with a collaborative, client-first approach. When Quad experienced persistent database performance challenges, Meridian quickly designed and implemented a proof of concept to validate a new solution.
That engagement laid the foundation for a long-term partnership. Meridian didn’t just resolve immediate issues—it helped Quad rethink how technology could drive innovation and efficiency. The Meridian team worked closely with Quad’s internal IT leaders, learning the business from the inside out and embedding themselves as an extension of the organization.
With proactive communication, accessible 24/7 support, and a commitment to shared success, Meridian delivered the guidance and resources Quad needed to build a smarter, more resilient IT environment—one capable of supporting both daily operations and strategic growth.
The Solution: Future-Ready Infrastructure Built for Performance
Working hand-in-hand with Quad’s IT department, Meridian designed a forward-thinking data and storage strategy tailored to Quad’s specific needs. After evaluating several storage architectures, the teams selected a high-performance solution that was three times faster than the previous setup.
This infrastructure upgrade not only eliminated existing performance bottlenecks but also positioned Quad to support the next generation of marketing technologies. Meridian’s data-driven approach ensured every improvement aligned with Quad’s long-term business goals—enhancing agility, security, and operational reliability across the enterprise.
Results: High-Speed Performance, Lasting Partnership
The impact of Quad’s collaboration with Meridian IT was immediate and measurable. The new infrastructure delivered faster performance, higher reliability, and lower operational costs—enabling Quad to focus more on serving its customers and less on managing IT issues.
Meridian’s involvement transformed IT from a reactive function into a proactive advantage, helping Quad operate more intelligently, efficiently, and securely. This alignment between business and technology created a foundation that will continue to support innovation and scalability well into the future.
Results at a glance:
- 3x Faster Systems — High-performance infrastructure built for scalability and speed.
- Smarter Operations — Improved database performance and operational efficiency.
- Trusted Partnership — Meridian functions as a seamless extension of Quad’s IT team.
- Cost-Efficient Solutions — Data-driven strategies that deliver value and minimize spend.
- Future-Ready Infrastructure — Scalable systems built to support continued growth and innovation.
“We look at technology as an ecosystem, and Meridian brings us innovative solutions that help us meet our objectives both for today and the future.”
– Dave Goetzel, Senior Manager of Infrastructure, Quad
