The backup and recovery solutions that Meridian IT offers are unique and stand as a clear differentiator compared to other service providers. Leveraging Meridian IT has helped our team save around 200 working hours per year.
Ramon Donis
Director of Global IT Infrastructure, Medela
About Medela
Medela is a global medical device company known for industry-leading breastfeeding products and healthcare technology solutions. Guided by its mission to “nurture health for generations,” Medela has invested heavily in digital transformation to improve the client journey, enhance product innovation, and support data-driven healthcare. To meet these goals, Medela’s IT strategy emphasizes high-performance infrastructure, secure data management, and intelligent digital platforms powered by artificial intelligence and advanced analytics.
Industry: Healthcare Technology (Medical Device Manufacturing)
Technology Challenges Solved
- My Legacy Systems Are Old, Slow, and Failing
- My Team is Seen as a Cost Center
- My Team Lacks the Skills Necessary to Build a Scalable Technology Footprint
The Challenge: Freeing IT Resources to Focus on Strategic Transformation
Medela’s IT infrastructure was a key enabler of its overall technology strategy. The company’s IT infrastructure allowed it to collect, store, and analyze data, develop digital platforms, and use artificial intelligence. This then enabled Medela to improve its products, services, and overall customer experience.
One of the key components of Medela’s overall IT infrastructure strategy was to optimize how it was handling backup and recovery, but they ran into a dilemma—although backup and recovery were important to the overall digital transformation plan, their team needed to prioritize other initiatives.
“Backup is important”, explains Ramon Donis, Medela’s Director of Global Affairs. “But it’s not the most strategic task for our engineers to focus on.”
After realizing this, Medela reached out to Meridian IT to better understand how they could partner together to accomplish their digital transformation goals.
How Meridian IT Strengthened Medela’s Digital Transformation Strategy
After evaluating its priorities, Medela turned to Meridian IT to explore a partnership aligned with its long-term digital transformation roadmap. Meridian introduced the company to mProtect, a comprehensive cloud backup and recovery solution designed for performance, cost efficiency, and hands-off management.
mProtect combines:
- Advanced cloud backup and recovery software
- A flexible SaaS financial model
- Meridian IT’s white-glove managed services
It was exactly what Medela needed to accelerate its digital strategy.
“That’s why we’ve relied on our partnership with Meridian IT—because they have the flexibility, commitment, and great performance model to help Medela give our clients the best healthcare technology,” Donis said.
The Solution: Enterprise Cloud Backup with Fully Managed Services
Medela and Meridian IT worked closely to implement an advanced enterprise cloud backup solution with Meridian’s award-winning Managed Services wrapped around the solution to guarantee Medela’s data was protected and stored securely.
“This type of deep expertise and having a proactive approach towards enterprise cloud backup is nonexistent with other vendors”, said Donis. “The Meridian IT team stands out because of the way it provides Medela with an optimized backup and recovery solution. For us, it’s about the flexibility that Meridian IT provides—having the availability to expand and contract licenses depending on our business requirements. One of the biggest values of Meridian IT is the flexible consumption model provided for Commvault licensing.”
Teaming up with Meridian IT has empowered Medela by giving their staff more time to focus on their main business objectives—to expand and grow on a global scale. “I feel very confident with Meridian IT as our backup and recovery provider,” affirms Ramon Donis. “Before our partnership, our engineers couldn’t prioritize the projects that would help them focus on the company mission. With 24/7, around-the-clock monitoring, expertise in Commvault’s professional services, and a flexible, consumption-based licensing model, Meridian IT has proven itself as a dependable source for data management and security.”
Customer Benefits: Tangible Improvements That Strengthened IT Operations
Medela’s partnership with Meridian IT yielded significant benefits that positively impacted their operations and growth trajectory.
By entrusting their backup and recovery needs to Meridian IT, Medela’s staff gained the gift of time to channel their energy toward their core business objectives.
The confidence instilled in Meridian IT’s reliable backup and recovery service was evident. Meridian IT’s around-the-clock monitoring, deep expertise in professional Commvault services, and attractive, flexible, consumption-based licensing model provided Medela with a dependable source for data management and security.
Results: A Modernized Backup Strategy With Measurable Impact
Meridian IT’s partnership helped Medela streamline operations, strengthen data protection, and accelerate its long-term digital transformation goals.
Results at a glance:
- 200+ Working Hours Saved Annually — IT staff could focus on strategic initiatives instead of routine backup tasks.
- Stronger Data Resilience — Enterprise-class cloud backup architecture ensured consistent protection.
- Guaranteed Reliability — Managed services provided continuous monitoring, validation, and support.
- Scalable Infrastructure — Ready to grow with Medela’s expanding digital platforms and AI initiatives.
- Improved Operational Efficiency — Backup moved from a burden to a seamless, optimized process.
Ultimately, with Meridian IT’s partnership, Medela was able to focus on its mission, positioning it for continued success within the healthcare technology landscape.
About Meridian IT
For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry.
Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles.
Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents.
