Kristy Sholett

Posts by Kristy Sholett

As the leader of mCollab, Meridian IT’s Collaboration Center of Excellence, Kristy brings 20 years of expertise in driving transformation across communications and collaboration environments. She focuses on helping organizations evolve through Modern Workspace, CX, EX, and AI-powered automation strategies. Kristy is dedicated to delivering outcome-driven solutions that enable businesses to modernize at their own pace while improving customer engagement, employee productivity, and operational efficiency.

  • Collaboration
  • mCollab
  • Unified Communication

Seamless Integration: Combining UC with Existing Business Systems

In today's fast-paced business environment. effective communication is...

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  • Contact Center
  • Collaboration
  • mCollab

Steps to Prepare Your Contact Center for Disaster Recovery

In our ever-connected world, ensuring the continuity of your contact c...

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  • Collaboration
  • mCollab
  • Unified Communication

Unified Communications Security: Protecting Your Business Communications

In today's hyper-connected business landscape, unified communications ...

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  • Contact Center
  • mCollab

Contact Centers vs. Call Centers - Differences, Benefits & Uses

In the world of customer service, the terms "contact center" and "call...

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  • Contact Center
  • mCollab

Improving First Call Resolution with CCaaS

In the fast-paced world of customer service, first-call resolution (FC...

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  • Contact Center
  • mCollab

Unraveling the Mysteries of Contact Center Solutions: Navigating CCaaS and On-Premises Options

In today's rapidly changing customer service landscape, the decision o...

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  • Collaboration
  • mCollab
  • Healthcare

Revolutionizing Healthcare Communication with Meridian IT and Cisco

At Meridian IT, we recognize that effective communication is the corne...

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  • Collaboration
  • mCollab

Enhancing Collaboration with Meridian IT and Microsoft Teams

At Meridian IT, we recognize that effective communication and collabor...

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  • Collaboration
  • mCollab

The Evolution of Unified Communications: From Landlines to Cloud-Based Solutions

In the rapidly evolving landscape of technology, communication has und...

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