
Posts by Kristy Sholett
Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.
- Contact Center
- mCollab
Contact Centers vs. Call Centers - Differences, Benefits & Uses
In the world of customer service, the terms "contact center" and "call...
- Contact Center
- mCollab
Improving First Call Resolution with CCaaS
In the fast-paced world of customer service, first-call resolution (FC...
- Contact Center
- mCollab
Unraveling the Mysteries of Contact Center Solutions: Navigating CCaaS and On-Premises Options
In today's rapidly changing customer service landscape, the decision o...
- Collaboration
- mCollab
Revolutionizing Healthcare Communication with Meridian IT and Cisco
At Meridian IT, we recognize that effective communication is the corne...
- Collaboration
- mCollab
Enhancing Collaboration with Meridian IT and Microsoft Teams
At Meridian IT, we recognize that effective communication and collabor...
- Collaboration
- mCollab
The Evolution of Unified Communications: From Landlines to Cloud-Based Solutions
In the rapidly evolving landscape of technology, communication has und...
Exploring Call Center Solutions: CCaaS vs. On-Premise Contact Centers
In the realm of customer service, the choice between Contact Center as...
- Contact Center
- Collaboration
- mCollab
CC Trends in 2024: Shaping the Future of Customer Service
Customer service is evolving briskly, influenced by technological prog...
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