Posts by Kristy Sholett
As the leader of mCollab, Meridian IT’s Collaboration Center of Excellence, Kristy brings 20 years of expertise in driving transformation across communications and collaboration environments. She focuses on helping organizations evolve through Modern Workspace, CX, EX, and AI-powered automation strategies. Kristy is dedicated to delivering outcome-driven solutions that enable businesses to modernize at their own pace while improving customer engagement, employee productivity, and operational efficiency.
- Contact Center
- Collaboration
- mCollab
CC Trends in 2024: Shaping the Future of Customer Service
Customer service is evolving briskly, influenced by technological prog...
- Contact Center
- mCollab
Essential Elements for an Effective Contact Center Strategy
Contact center are pivotal in fostering strong connections between com...
- Collaboration
Harnessing the Power of the Cloud for Unified Communications: Benefits and Key Insights
In our digital era, where swift and effective communication forms the ...
- Collaboration
Enhancing Customer Experience in the Digital Era: How Unified Communication Create Fluid Interactions
In today's rapidly evolving digital world, providing superior customer...
- Collaboration
Embracing the UCaaS Revolution: How it's Redefining Business Communications
In the current business environment, where efficient communication act...
- Contact Center
Navigating the AI Landscape: 5 Ways AI is Impacting Contact Centers
The integration of artificial intelligence (AI) within the realm of cu...
- Collaboration
How to Make User Experience Your #1 UC Priority
Elevating User Experience: Making it the #1 Priority in Your Unified C...
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