Kristy Sholett

Posts by Kristy Sholett

As the leader of mCollab, Meridian IT’s Collaboration Center of Excellence, Kristy brings 20 years of expertise in driving transformation across communications and collaboration environments. She focuses on helping organizations evolve through Modern Workspace, CX, EX, and AI-powered automation strategies. Kristy is dedicated to delivering outcome-driven solutions that enable businesses to modernize at their own pace while improving customer engagement, employee productivity, and operational efficiency.

Exploring Call Center Solutions: CCaaS vs. On-Premise Contact Centers

In the realm of customer service, the choice between Contact Center as...

  • Contact Center
  • Collaboration
  • mCollab

CC Trends in 2024: Shaping the Future of Customer Service

Customer service is evolving briskly, influenced by technological prog...

  • Contact Center
  • mCollab

Essential Elements for an Effective Contact Center Strategy

Contact center are pivotal in fostering strong connections between com...

  • Collaboration

Harnessing the Power of the Cloud for Unified Communications: Benefits and Key Insights

In our digital era, where swift and effective communication forms the ...

  • Collaboration

Enhancing Customer Experience in the Digital Era: How Unified Communication Create Fluid Interactions

In today's rapidly evolving digital world, providing superior customer...

  • Collaboration

Embracing the UCaaS Revolution: How it's Redefining Business Communications

In the current business environment, where efficient communication act...

  • Contact Center

Navigating the AI Landscape: 5 Ways AI is Impacting Contact Centers

The integration of artificial intelligence (AI) within the realm of cu...

  • Collaboration

How to Make User Experience Your #1 UC Priority

Elevating User Experience: Making it the #1 Priority in Your Unified C...

Search for Topic:

MUST READS:

SUBSCRIBE TO RECEIVE NEWSLETTERS:

Form