Kristy Sholett

Posts by Kristy Sholett

As the leader of mCollab, Meridian IT’s Collaboration Center of Excellence, Kristy brings 20 years of expertise in driving transformation across communications and collaboration environments. She focuses on helping organizations evolve through Modern Workspace, CX, EX, and AI-powered automation strategies. Kristy is dedicated to delivering outcome-driven solutions that enable businesses to modernize at their own pace while improving customer engagement, employee productivity, and operational efficiency.

  • Contact Center
  • Collaboration
  • mCollab

Omnichannel Strategies: Meeting Customers Where They Are

In today's hyper-connected world, customers expect businesses to meet ...

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  • Contact Center
  • Collaboration
  • mCollab

The Evolution of AI in Contact Centers: From Chatbots to Smart Assistants

The contact center industry has dramatically transformed over the past...

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  • Contact Center
  • Collaboration
  • mCollab

AI and Emotional Intelligence: Can Machines Truly Understand Your Customers?

Artificial intelligence (AI) continues to revolutionize how businesses...

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  • Collaboration
  • mCollab

Data Privacy in the Age of Omnichannel: Challenges and Solutions

In today's fast-paced world, businesses constantly evolve to meet thei...

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  • Contact Center
  • Collaboration
  • mCollab

Overcoming Challenges: Implementing AI in Contact Centers

In today's fast-paced digital world, contact centers are at the forefr...

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  • Contact Center
  • Collaboration
  • mCollab

Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services

In today's increasingly dynamic business environment, companies are al...

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  • Contact Center
  • Collaboration
  • mCollab
  • Healthcare

CCaaS for Healthcare: Enhancing Patient Communication and Support

In today's fast-paced medical environment, effective communication is ...

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  • Collaboration
  • mCollab
  • Unified Communication

Navigating the Unified Communications Market: What to Look for in a Provider

In an era where effective communication is paramount, businesses incre...

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  • Collaboration
  • mCollab
  • Unified Communication

Achieving Seamless Communication with Meridian IT and Avaya

In today's fast-paced and interconnected world, seamless communication...

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