
Posts by Kristy Sholett
Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.
- Collaboration
- mCollab
- Unified Communication
Navigating the Unified Communications Market: What to Look for in a Provider
In an era where effective communication is paramount, businesses incre...
- Collaboration
- mCollab
- Unified Communication
Achieving Seamless Communication with Meridian IT and Avaya
In today's fast-paced and interconnected world, seamless communication...
- Collaboration
- mCollab
- Unified Communication
Seamless Integration: Combining UC with Existing Business Systems
In today's fast-paced business environment. effective communication is...
- Contact Center
- Collaboration
- mCollab
Steps to Prepare Your Contact Center for Disaster Recovery
In our ever-connected world, ensuring the continuity of your contact c...
- Collaboration
- mCollab
- Unified Communication
Unified Communications Security: Protecting Your Business Communications
In today's hyper-connected business landscape, unified communications ...
- Contact Center
- mCollab
Contact Centers vs. Call Centers - Differences, Benefits & Uses
In the world of customer service, the terms "contact center" and "call...
- Contact Center
- mCollab
Improving First Call Resolution with CCaaS
In the fast-paced world of customer service, first-call resolution (FC...
- Contact Center
- mCollab
Unraveling the Mysteries of Contact Center Solutions: Navigating CCaaS and On-Premises Options
In today's rapidly changing customer service landscape, the decision o...
SEARCH FOR TOPIC:
MUST READS:
-
Preparing Your Contact Center for the AI-First EraContact CenterCollaborationmCollabContact Center AIAI
-
Cloud vs. Traditional IT: Which is Right for Your Business?CloudmPower
-
How AI Reduces Wait Times and Enhances First Call ResolutionContact CenterCollaborationmCollabContact Center AIAI
-
AI in Data Centers: Optimizing Performance and Efficiency