

Posts by Kristy Sholett
Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.

- Contact Center
- Collaboration
- mCollab
The Evolution of AI in Contact Centers: From Chatbots to Smart Assistants
The contact center industry has dramatically transformed over the past...
- Contact Center
- Collaboration
- mCollab
AI and Emotional Intelligence: Can Machines Truly Understand Your Customers?
Artificial intelligence (AI) continues to revolutionize how businesses...
- Collaboration
- mCollab
Data Privacy in the Age of Omnichannel: Challenges and Solutions
In today's fast-paced world, businesses constantly evolve to meet thei...
- Contact Center
- Collaboration
- mCollab
Overcoming Challenges: Implementing AI in Contact Centers
In today's fast-paced digital world, contact centers are at the forefr...
- Contact Center
- Collaboration
- mCollab
Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services
In today's increasingly dynamic business environment, companies are al...
- Contact Center
- Collaboration
- mCollab
CCaaS for Healthcare: Enhancing Patient Communication and Support
In today's fast-paced medical environment, effective communication is ...
- Collaboration
- mCollab
- Unified Communication
Navigating the Unified Communications Market: What to Look for in a Provider
In an era where effective communication is paramount, businesses incre...
- Collaboration
- mCollab
- Unified Communication
Achieving Seamless Communication with Meridian IT and Avaya
In today's fast-paced and interconnected world, seamless communication...
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MUST READS:
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Omnichannel Strategies: Meeting Customers Where They AreContact CenterCollaborationmCollab
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The Evolution of AI in Contact Centers: From Chatbots to Smart AssistantsContact CenterCollaborationmCollab
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AI and Emotional Intelligence: Can Machines Truly Understand Your Customers?Contact CenterCollaborationmCollab
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Data Privacy in the Age of Omnichannel: Challenges and SolutionsCollaborationmCollab