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Contact Center as a Service

Ensure your customers get the experience they demand with Contact Center Services from Meridian.

Elevate Your Contact Center Solution

Meridian IT's omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.

01Call Routing

02Queuing

03Interactive Voice Response (IVR)

04Reporting

Guide: 10-Point Checklist for Moving to the Cloud

It’s no surprise that CIOs and CTOs find themselves overwhelmed at the beginning of their cloud journey with so many options available. To help you simplify this complicated project, we created a 10-point checklist so you can fully understand key factors before you start. 

Accelerate the transition to the cloud

Latest Blogs

Understanding the Difference Between Air Gapping and Immutable Storage

In today's rapidly evolving digital landscape, protecting critical data from cyber threats is paramount. Two key strategies in this domain are virtual air gapping and immutable storage. Both play cruc...

07/19/2024
Understanding the Difference Between Air Gapping and Immutable Storage
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Revolutionizing Healthcare Communication with Meridian IT and Cisco

At Meridian IT, we recognize that effective communication is the cornerstone of providing exceptional patient care in today's dynamic healthcare landscape. As the industry faces increasing demands, re...

07/17/2024
Revolutionizing Healthcare Communication with Meridian IT and Cisco
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Boost Agility, Security, and Savings: Hybrid Cloud for IBM Power in 2024

The cloud revolution is here, and IBM Power users are ready to harness it. 2024 is the year for bold cloud decisions for your IBM Power environment. More enterprises are embracing hybrid cloud strateg...

07/10/2024
Boost Agility, Security, and Savings: Hybrid Cloud for IBM Power in 2024
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