Contact

Contact Center as a Service

Ensure your customers get the experience they demand with Contact Center Services from Meridian.

Elevate Your Contact Center Solution

Meridian IT's omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.

01Call Routing

02Queuing

03Interactive Voice Response (IVR)

04Reporting

Guide: 10-Point Checklist for Moving to the Cloud

It’s no surprise that CIOs and CTOs find themselves overwhelmed at the beginning of their cloud journey with so many options available. To help you simplify this complicated project, we created a 10-point checklist so you can fully understand key factors before you start. 

Accelerate the transition to the cloud

Latest Blogs

Introduction to Zero Day Threats

In the dynamic world of cybersecurity, zero day threats stand out for their stealth and potential impact. These are undisclosed vulnerabilities in software or hardware, leaving systems unprotected and...

12/06/2024
Introduction to Zero Day Threats

Overcoming Challenges: Implementing AI in Contact Centers

In today's fast-paced digital world, contact centers are at the forefront of customer service, acting as the first point of contact for many customers. To remain competitive and enhance the customer e...

12/03/2024
Overcoming Challenges: Implementing AI in Contact Centers

Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services

In today's increasingly dynamic business environment, companies are always looking for solutions that can offer them more agility, flexibility, and cost-effectiveness. The combination of Contact Cente...

11/20/2024
Cost Efficiency and Scalability: The Power Duo of CCaaS and Managed Services

Contact Us

Ready to get started?

Form