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Contact Center as a Service

Ensure your customers get the experience they demand with Contact Center Services from Meridian.

Elevate Your Contact Center Solution

Meridian IT's omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.

01Call Routing

02Queuing

03Interactive Voice Response (IVR)

04Reporting

Guide: 10-Point Checklist for Moving to the Cloud

It’s no surprise that CIOs and CTOs find themselves overwhelmed at the beginning of their cloud journey with so many options available. To help you simplify this complicated project, we created a 10-point checklist so you can fully understand key factors before you start. 

Accelerate the transition to the cloud

Latest Blogs

Powering Your AI: Real-World Success Stories Using IBM Power

Artificial Intelligence (AI) is no longer a concept of the future. It's here, transforming industries and sparking innovation. But to fully unlock AI's potential, you need a solid infrastructure. When...

10/29/2024
Powering Your AI: Real-World Success Stories Using IBM Power

Navigating the Unified Communications Market: What to Look for in a Provider

In an era where effective communication is paramount, businesses increasingly turn to Unified Communications (UC) to streamline operations and enhance collaboration. The Unified Communications market,...

10/23/2024
Navigating the Unified Communications Market: What to Look for in a Provider

Achieving Seamless Communication with Meridian IT and Avaya

In today's fast-paced and interconnected world, seamless communication is more than just a luxury - it's necessary. At Meridian IT, we understand effective communication's critical role in driving bus...

10/11/2024
Achieving Seamless Communication with Meridian IT and Avaya

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