Kristy Sholett

Posts by Kristy Sholett

Leader of mCollab, Center of Excellence at Meridian IT, Kristy brings 18 years of experience dedicated to IT. mCollab is a managed service offering to move to the cloud with Unified Communication as a Service (UCaaS) or Contact Center as a Service (CCaaS). The CoE is focused on helping clients lower their costs while adding enhanced functionality and enabling a remote workforce.

Contact Center Collaboration mCollab

AI in Contact Centers: The Future of Customer Support

In today's fast-paced, digital-first world, customers expect instant, personalized, and efficient support across all touchpoints. Traditional customer service models often struggle to keep up with t...

  • Contact Center
  • Collaboration
  • mCollab

Protecting Customer Privacy in an AI-Powered Contact Center

As businesses increasingly adopt artificial intelligence (AI) to enhan...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

Preparing Your Contact Center for the AI-First Era

The future of customer service is here, and it's being shaped by artif...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

How AI Reduces Wait Times and Enhances First Call Resolution

Customers demand quick, efficient, and hassle-free service interaction...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

From Cost Center to Profit Driver: How AI is Transforming Contact Centers

Traditionally, contact centers have been viewed as cost centers - nece...

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  • Contact Center
  • Collaboration
  • mCollab

Omnichannel Strategies: Meeting Customers Where They Are

In today's hyper-connected world, customers expect businesses to meet ...

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  • Contact Center
  • Collaboration
  • mCollab

The Evolution of AI in Contact Centers: From Chatbots to Smart Assistants

The contact center industry has dramatically transformed over the past...

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  • Contact Center
  • Collaboration
  • mCollab

AI and Emotional Intelligence: Can Machines Truly Understand Your Customers?

Artificial intelligence (AI) continues to revolutionize how businesses...

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  • Collaboration
  • mCollab

Data Privacy in the Age of Omnichannel: Challenges and Solutions

In today's fast-paced world, businesses constantly evolve to meet thei...

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