Kristy Sholett

Posts by Kristy Sholett

As the leader of mCollab, Meridian IT’s Collaboration Center of Excellence, Kristy brings 20 years of expertise in driving transformation across communications and collaboration environments. She focuses on helping organizations evolve through Modern Workspace, CX, EX, and AI-powered automation strategies. Kristy is dedicated to delivering outcome-driven solutions that enable businesses to modernize at their own pace while improving customer engagement, employee productivity, and operational efficiency.

Modern CX: Turning Customers Experience into Business Outcomes Blog
Collaboration mCollab Unified Communication AI

Modern CX: Turning Customer Experience into Business Outcomes

Customer Experience (CX) has become one of the most important differentiators for organizations today. It is no longer defined by a single interaction, but by the entire journey a customer takes, fr...

  • Collaboration
  • mCollab
  • AI

Automating Your Contact Center: Where AI Makes the Biggest Impact

Modern consumers expect more from every interaction: speed, convenienc...

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  • Collaboration
  • mCollab
  • AI

Real-Time AI Transcription: Enhancing Compliance and Customer Insights

Conversations are the lifeblood of modern enterprises, spanning virtua...

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  • Collaboration
  • mCollab
  • Unified Communication

Maximizing UCaaS Adoption: Overcoming Common Challenges

Unified Communications as a Service (UCaaS) continues to transform the...

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  • Contact Center
  • Collaboration
  • mCollab

AI in Contact Centers: The Future of Customer Support

In today's fast-paced, digital-first world, customers expect instant, ...

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  • Contact Center
  • Collaboration
  • mCollab

Protecting Customer Privacy in an AI-Powered Contact Center

As businesses increasingly adopt artificial intelligence (AI) to enhan...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

Preparing Your Contact Center for the AI-First Era

The future of customer service is here, and it's being shaped by artif...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

How AI Reduces Wait Times and Enhances First Call Resolution

Customers demand quick, efficient, and hassle-free service interaction...

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  • Contact Center
  • Collaboration
  • mCollab
  • Contact Center AI
  • AI

From Cost Center to Profit Driver: How AI is Transforming Contact Centers

Traditionally, contact centers have been viewed as cost centers - nece...

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