Contact Center as a service Avaya-01

Contact Center as a Service

Avaya

Omnichannel Support

Avaya Contact Center, offered by mCollab Contact from Meridian IT, seamlessly integrates various communication channels such as voice, email, chat, and social media. This ensures a consistent and personalized customer experience across all platforms, allowing agents to efficiently manage and respond to inquiries.

OmniChannel Support-Avaya
Ai Driven Analytics

AI-Driven Analytics

Leveraging advanced AI technologies, Avaya provides real-time insights and predictive analytics. This helps businesses understand customer behavior, foresee trends, and make data-driven decisions to optimize contact center performance and improve customer satisfaction. mCollab Contact from Meridian IT supports you in maximizing these capabilities.

Real-Time Reporting

Avaya offers robust real-time reporting tools that provide immediate access to key performance metrics. These insights allow managers to monitor agent performance, track service levels, and make timely adjustments to ensure operational efficiency and excellent customer service. With managed services from mCollab Contact, Meridian IT ensures you get the most out of these features.

Real Time Reporting

Meridian IT + Avaya Expands Your Business Possibilities

Seamless Integration

Seamless Integration

Meridian IT optimizes the deployment of Avaya, ensuring smooth integration with your existing IT infrastructure. This minimizes disruption and maximizes productivity right from the start.

Enhanced Customer Engagement

Enhanced Customer Engagement

Meridian IT + Avaya enable richer customer interactions through a unified contact center platform that supports voice, chat, email, and more, tailored to meet diverse customer needs with precision.

Flexible and Adaptive Technology

Flexible and Adaptive Technology

Benefit from the flexibility that allows your communication solutions to adapt quickly as your business requirements change. From scaling operations to introducing new services, this adaptability ensures you stay ahead of the competition.

Proactive Support and Maintenance

Proactive Support and Maintenance

Meridian IT provides proactive support services, ensuring that your Avaya solutions are always running optimally, reducing downtime and maintaining consistent service levels.

Customized Communication Solutions

Customized Communication Solutions

Work with experts to develop personalized communication strategies that align with your business goals. This customization ensures that specific challenges are addressed, leading to improved efficiency and outcomes.

In-Depth Performance Monitoring

In-Depth Performance Monitoring

Utilize performance monitoring tools to gain comprehensive insights into operational efficiency and customer interactions. Leverage these insights for continuous improvement and to drive strategic initiatives.

Planning Your Next Move?

Meridian IT is not just your trusted Avaya partner for reselling, integration, and managed services - we go further! Our leadership in solutions from Microsoft Teams, Cisco, Oracle, Anywhere365, Genesys, ASAPP, Kore.ai and others means we can support your unique needs and help you find answers, no matter where you are on your communications and contact center evolution.

Unify_Avaya MITUS Page Icons_2

Are You Continuing with Avaya's Solutions, But Are Uncertain About Future Developments?

Meridian IT Managed Services offers a comprehensive plan to minimize risk and maximize uptime and availability with expert service delivery teams and proactive support powered by Meridian IT mCollab.

Unify_Avaya MITUS Page Icons_3

Are You Planning To Transition To Alternate Platforms?

Meridian IT's Professional Services provides leading design, implementation, and migration support. Our services help you accelerate results and achieve your desired business outcomes more quickly.

Unify_Avaya MITUS Page Icons_ 1

Considering a Move to Another Solution?

Meridian IT mCollab experts are here to guide you in selecting the right technologies, services, and solutions that match your business goals.

Meridian IT Services

Customer satisfaction is our responsibility

At the heart of our story lies our award-winning teams, comprised of passionate IT experts dedicated to driving innovation and excellence. With an unwavering commitment to delivering solutions that transcend expectations, our collective efforts have consistently garnered recognition and accolades within the industry.

Cyber Resilience Series_AirGapping and Immutable Storage-01-Jul-16-2024-09-13-41-3915-PM

 

 

  • 24/7 Reliability
  • One-On-One Communication
  • Advanced Engineering Expertise
  • IT Roadmap Development and Strategic Planning
  • Application Deployment and Integration
  • Integration Strategies and Execution
  • Certified with Industry Session Border Controllers
  • Proof of Concepts and Demos

 

Latest Blogs

AI in Contact Centers: The Future of Customer Support

In today's fast-paced, digital-first world, customers expect instant, personalized, and efficient support across all touchpoints. Traditional customer service models often struggle to keep up with the...

04/23/2025
AI in Contact Centers: The Future of Customer Support
Read More

Disaster Recovery Strategies for Enterprises in 2025

In today's world, businesses must prioritize disaster recovery as a vital strategy component. Rapid technological changes and unexpected risks make it essential to have a solid plan in place. Companie...

04/09/2025
Disaster Recovery Strategies for Enterprises in 2025
Read More

Protecting Customer Privacy in an AI-Powered Contact Center

As businesses increasingly adopt artificial intelligence (AI) to enhance customer experiences, contact centers have emerged as a primary hub for innovation. AI-powered contact centers leverage advance...

04/03/2025
Protecting Customer Privacy in an AI-Powered Contact Center
Read More

 

Contact Us

Ready to get started?

Form