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Contact Center as a Service

Avaya

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Ai Driven Analytics
Real Time Reporting

Meridian IT + Avaya Expands Your Business Possibilities

Seamless Integration

Seamless Integration

Meridian IT optimizes the deployment of Avaya, ensuring smooth integration with your existing IT infrastructure. This minimizes disruption and maximizes productivity right from the start.

Enhanced Customer Engagement

Enhanced Customer Engagement

Meridian IT + Avaya enable richer customer interactions through a unified contact center platform that supports voice, chat, email, and more, tailored to meet diverse customer needs with precision.

Flexible and Adaptive Technology

Flexible and Adaptive Technology

Benefit from the flexibility that allows your communication solutions to adapt quickly as your business requirements change. From scaling operations to introducing new services, this adaptability ensures you stay ahead of the competition.

Proactive Support and Maintenance

Proactive Support and Maintenance

Meridian IT provides proactive support services, ensuring that your Avaya solutions are always running optimally, reducing downtime and maintaining consistent service levels.

Customized Communication Solutions

Customized Communication Solutions

Work with experts to develop personalized communication strategies that align with your business goals. This customization ensures that specific challenges are addressed, leading to improved efficiency and outcomes.

In-Depth Performance Monitoring

In-Depth Performance Monitoring

Utilize performance monitoring tools to gain comprehensive insights into operational efficiency and customer interactions. Leverage these insights for continuous improvement and to drive strategic initiatives.

Planning Your Next Move?

Meridian IT is not just your trusted Avaya partner for reselling, integration, and managed services - we go further! Our leadership in solutions from Microsoft Teams, Cisco, Oracle, Anywhere365, Genesys, ASAPP, Kore.ai and others means we can support your unique needs and help you find answers, no matter where you are on your communications and contact center evolution.

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Are You Continuing with Avaya's Solutions, But Are Uncertain About Future Developments?

Meridian IT Managed Services offers a comprehensive plan to minimize risk and maximize uptime and availability with expert service delivery teams and proactive support powered by Meridian IT mCollab.

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Are You Planning To Transition To Alternate Platforms?

Meridian IT's Professional Services provides leading design, implementation, and migration support. Our services help you accelerate results and achieve your desired business outcomes more quickly.

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Considering a Move to Another Solution?

Meridian IT mCollab experts are here to guide you in selecting the right technologies, services, and solutions that match your business goals.

Meridian IT Services

Customer satisfaction is our responsibility

At the heart of our story lies our award-winning teams, comprised of passionate IT experts dedicated to driving innovation and excellence. With an unwavering commitment to delivering solutions that transcend expectations, our collective efforts have consistently garnered recognition and accolades within the industry.

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  • 24/7 Reliability
  • One-On-One Communication
  • Advanced Engineering Expertise
  • IT Roadmap Development and Strategic Planning
  • Application Deployment and Integration
  • Integration Strategies and Execution
  • Certified with Industry Session Border Controllers
  • Proof of Concepts and Demos

 

Latest Blogs

Preparing Your Contact Center for the AI-First Era

The future of customer service is here, and it's being shaped by artificial intelligence (AI). In the AI-first era, businesses that adapt quickly and strategically can improve operational efficiency, ...

03/19/2025
Preparing Your Contact Center for the AI-First Era

Cloud vs. Traditional IT: Which is Right for Your Business?

Is your IT infrastructure propelling your business forward—or holding it back? Your IT infrastructure can determine your success in today's fast-paced digital environment. Whether you’re a startup hun...

03/14/2025
Cloud vs. Traditional IT: Which is Right for Your Business?

How AI Reduces Wait Times and Enhances First Call Resolution

Customers demand quick, efficient, and hassle-free service interactions in today's fast-paced, hyper-connected world. Gone are the days when customers were willing to tolerate long wait times or being...

03/05/2025
How AI Reduces Wait Times and Enhances First Call Resolution

 

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