
Contact Center as a Service
Avaya
mCollab Contact
Avaya
Avaya Contact Center offers seamless, intelligent customer experience across multiple channels. Featuring omnichannel support, AI analytics, and real-time reporting, it helps businesses optimize operations and personalize interactions. Essential for modern enterprises, Avaya enhances customer satisfaction and drives growth.

Omnichannel Support
Avaya Contact Center, offered by mCollab Contact from Meridian IT, seamlessly integrates various communication channels such as voice, email, chat, and social media. This ensures a consistent and personalized customer experience across all platforms, allowing agents to efficiently manage and respond to inquiries.


AI-Driven Analytics
Leveraging advanced AI technologies, Avaya provides real-time insights and predictive analytics. This helps businesses understand customer behavior, foresee trends, and make data-driven decisions to optimize contact center performance and improve customer satisfaction. mCollab Contact from Meridian IT supports you in maximizing these capabilities.
Real-Time Reporting
Avaya offers robust real-time reporting tools that provide immediate access to key performance metrics. These insights allow managers to monitor agent performance, track service levels, and make timely adjustments to ensure operational efficiency and excellent customer service. With managed services from mCollab Contact, Meridian IT ensures you get the most out of these features.

Meridian IT + Avaya Expands Your Business Possibilities
Seamless Integration
Seamless Integration
Meridian IT optimizes the deployment of Avaya, ensuring smooth integration with your existing IT infrastructure. This minimizes disruption and maximizes productivity right from the start.
Enhanced Customer Engagement
Enhanced Customer Engagement
Meridian IT + Avaya enable richer customer interactions through a unified contact center platform that supports voice, chat, email, and more, tailored to meet diverse customer needs with precision.
Flexible and Adaptive Technology
Flexible and Adaptive Technology
Benefit from the flexibility that allows your communication solutions to adapt quickly as your business requirements change. From scaling operations to introducing new services, this adaptability ensures you stay ahead of the competition.
Proactive Support and Maintenance
Proactive Support and Maintenance
Meridian IT provides proactive support services, ensuring that your Avaya solutions are always running optimally, reducing downtime and maintaining consistent service levels.
Customized Communication Solutions
Customized Communication Solutions
Work with experts to develop personalized communication strategies that align with your business goals. This customization ensures that specific challenges are addressed, leading to improved efficiency and outcomes.
In-Depth Performance Monitoring
In-Depth Performance Monitoring
Utilize performance monitoring tools to gain comprehensive insights into operational efficiency and customer interactions. Leverage these insights for continuous improvement and to drive strategic initiatives.
Planning Your Next Move?
Meridian IT is not just your trusted Avaya partner for reselling, integration, and managed services - we go further! Our leadership in solutions from Microsoft Teams, Cisco, Oracle, Anywhere365, Genesys, ASAPP, Kore.ai and others means we can support your unique needs and help you find answers, no matter where you are on your communications and contact center evolution.

Are You Continuing with Avaya's Solutions, But Are Uncertain About Future Developments?
Meridian IT Managed Services offers a comprehensive plan to minimize risk and maximize uptime and availability with expert service delivery teams and proactive support powered by Meridian IT mCollab.

Are You Planning To Transition To Alternate Platforms?
Meridian IT's Professional Services provides leading design, implementation, and migration support. Our services help you accelerate results and achieve your desired business outcomes more quickly.

Considering a Move to Another Solution?
Meridian IT mCollab experts are here to guide you in selecting the right technologies, services, and solutions that match your business goals.
Meridian IT Services
Customer satisfaction is our responsibility
At the heart of our story lies our award-winning teams, comprised of passionate IT experts dedicated to driving innovation and excellence. With an unwavering commitment to delivering solutions that transcend expectations, our collective efforts have consistently garnered recognition and accolades within the industry.
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