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mCollab: Contact Center AI

ASAPP: Agentic AI

GenerativeAgent

Automate up to 90% of customer requests with a generative AI agent that can autonomously handle complex customer conversations and requests. Human-in-the-loop technology keeps agents informed of complex requests and makes decisions in conjunction with GenerativeAgent.

Real-Time AI Guidance
Automatic Workflow CC AI- ASAPP

Employee Experience

Improve Agent Productivity and Wellness with AutoCompose, AutoTranscribe, and AutoSummarization. Empower your agents to deliver an exceptional Customer Experience in each interaction while decreasing average call handling times.

Predictive Analytics

ASAPP's predictive analytics, a key component of Meridian IT's Contact Center AI solution, delivers actionable insights that drive smarter decision-making. By identifying trends and anticipating customer needs, your organization can enhance engagement, optimize operations, and stay ahead in today's dynamic market.

Resized Analytics

Meridian IT + ASAPP Expands Your Business Possibilities

Seamless Integration

Seamless Integration

Meridian IT has the capabilities to integrate ASAPP to your Contact Center solution.

Personalized Plans

Personalized Plans

Combining Meridian IT's expertise with ASAPP results in personalized plans tailored to your business needs. These plans offer customized integrations, bespoke workflows, and advanced security measures, ensuring you maximize the benefits of your ASAPP environment.

Scalability and Flexibility

Scalability and Flexibility

Combining Meridian IT + ASAPP ensures unparalleled scalability and flexibility for your business. Easily expand your communication and collaboration tools as your organization grows with customizable workflows and integrations that evolve with your needs.

Proactive Customer Engagement

Proactive Customer Engagement

With Meridian IT and ASAPP, your business can engage customers proactively. Using data-driven insights, we craft personalized strategies anticipating customer needs, empowering you to deliver timely, meaningful solutions that build loyalty and trust.

AI-Powered Speech and Text Analytics

AI-Powered Speech and Text Analytics

Your contact center unlocks real-time transcription and sentiment analytics by combining Meridian IT's managed services expertise with ASAPP's powerful analytics. Tailored implementations ensure your team benefits from actionable insights that elevate customer interactions and drive operational excellence.

Continuous Learning for Enhanced AI Performance

Continuous Learning for Enhanced AI Performance

Meridian IT integrates ASAPP's continuous learning capabilities into a solution for your business. This adaptive approach ensures your AI evolves alongside your needs, consistently improving accuracy, insights, and customer experience over time.

Meridian IT Managed Services

Management is our responsibility

At the heart of our story lies our award-winning teams, comprised of passionate IT experts dedicated to driving innovation and excellence. With an unwavering commitment to delivering solutions that transcend expectations, our collective efforts have consistently garnered recognition and accolades within the industry.

Firefly Meridian IT managed services 93572

 

 

  • 24/7 Reliability
  • One-On-One Communication
  • Adaptable and Expandable Service Plans
  • Active System Monitoring
  • Advanced Engineering Expertise
  • Remote and On-Site Technical Support
  • IT Roadmap Development and Strategic Planning
  • Application Deployment and Integration
  • Performance Monitoring and Optimization
  • Software Updates and Patch Management

 

Latest Blogs

AI in Contact Centers: The Future of Customer Support

In today's fast-paced, digital-first world, customers expect instant, personalized, and efficient support across all touchpoints. Traditional customer service models often struggle to keep up with the...

04/23/2025
AI in Contact Centers: The Future of Customer Support
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Disaster Recovery Strategies for Enterprises in 2025

In today's world, businesses must prioritize disaster recovery as a vital strategy component. Rapid technological changes and unexpected risks make it essential to have a solid plan in place. Companie...

04/09/2025
Disaster Recovery Strategies for Enterprises in 2025
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Protecting Customer Privacy in an AI-Powered Contact Center

As businesses increasingly adopt artificial intelligence (AI) to enhance customer experiences, contact centers have emerged as a primary hub for innovation. AI-powered contact centers leverage advance...

04/03/2025
Protecting Customer Privacy in an AI-Powered Contact Center
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