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Request Support from Meridian IT
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Critical Service Request |
Noncritical Service Request |
Administrative / Other |
Customer Portal |
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Toll-Free: (800) 343- 5554 |
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Technical Service: helpdesk@meridianitcloud.net |
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Customer Service customerservice@meridianitinc.com |
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Critical Service Request: immediate response is needed due to the broad impact
Noncritical Service Request: routine requests or noncritical impact
Escalate a Case
To escalate a case, please call the Global Support Center to request an escalation. You will be contacted by email or phone by a member of Meridian IT's management team.
- United States or Canada: (800) 343 - 5554
- Outside of the United States: 00 1 (800) 343 - 5554
FAQ:
- How To Create an Ad HOC Request Case
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How to Create an Incident or Service Request Case
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What case alerts will I receive?
- Individuals: As an individual, you will receive case update emails on all cases that you have opened.
- Case Teams:
- Case Teams are automatically added to each P1 and P2 incident and will receive emails for all case updates.
- Case Team members are identified on the Customer Authorization From completed during contract onboarding.
First Time Login Instructions
When a user is first activated in the Customer Portal, welcome email is sent with a unique link that allows them to create their password. The email also includes a username (note - all usernames end with .mitportal ).
Email Subject Line: Welcome to the Meridian IT Customer Portal
URL: https://meridiangroup.my.site.com/customerexperience
Username: Your email address + .mitportal
Example: Jane.Doe@xxxxx.com + “.mitportal” = Jane.Doe@xxxxx.com.mitportal