Contact Center

Prioritize your customers and increase retention by delivering a superior customer experience. By taking advantage of Meridian’s contact center solutions, you can ensure that every interaction your customers have with your enterprise is seamless and consistent. Meridian will assess your current on-prem and UCaaS (Unified Communication as a Service) environment, and implement best-of-breed technologies to address the needs of your customers across digital, voice, CRM, and automated channels and services. Upgrade your business from just keeping up with customer expectations to delivering an experience your customers will be raving about.

Modernize Now

NO MORE

Angry Customers

When competition is fierce, customer service can make or break your business. Your ability to resolve customer concerns quickly could be the difference between your business surviving or failing. By adopting a UCaaS solution, you will have access to live engagement tools, artificial intelligence, and real-time analytics, so you can deliver a more personalized customer interaction seamlessly and consistently across a variety of customer journey touchpoints.

NO MORE

Uncertainty About the Customer Experience

By using third-party contact center solutions, you risk losing customers due to language barriers, multiple touchpoints, and lack of timely communication. With the power of AI and a unified omnichannel contact center in place, you create natural connections across a variety of channels so you feel confident knowing that your customers receive the support they need to address their unique needs immediately.

NO MORE

One-Size-Fits-All

A communications platform that works where and how your teams do are paramount to your operations. As part of a comprehensive contact center strategy, Meridian leverages UCaaS for rapid deployment and minimal implementation expense. With options such as file sharing, task management, and virtual team rooms, a tailored solution can be created according to your business objectives.

Meridian’s Contact Center Solutions Solve the Following Challenges:

Modernize Now

Expect more from your
technology partner and focus on
the projects that matter.

Get in touch