How Meridian IT Helped a Financial Company Achieve 100% Backup Success

About the Financial Company

This leading financial services company relies on secure, reliable data protection to maintain business continuity, protect sensitive client information, and meet strict industry compliance requirements. With critical financial systems and records depending on backup availability, ensuring consistent backup performance is essential to minimizing risk and avoiding costly disruptions.

The company utilized Commvault backup solutions to protect its production environment, but as infrastructure challenges emerged, backup reliability declined and exposed the organization to significant operational risk.

Industry: Finance

The Challenge: Failed Backups, Rising Risk, and Limited IT Resources

The company discovered a serious vulnerability when its production storage array failed, revealing that its most recent successful Commvault backup was more than six months old. Further investigation showed that backups were completing successfully only 2 percent of the time, and its relatively lean IT team did not have time to follow up on all the support tickets submitted to Commvault.

Without immediate remediation, the organization faced significant business risk, including potential data loss, compliance exposure, and operational downtime.

How Meridian IT Helped Restore Backup Reliability and Reduce Operational Burden

The financial company initially approached Meridian IT to explore replacing its Commvault solution. Instead of recommending a costly migration, Meridian IT conducted a comprehensive backup health check to identify the root causes of the failures.

Meridian IT’s evaluation uncovered critical infrastructure and configuration issues, including hardware failures within the tape library and inefficient backup policies. Meridian IT developed a strategic plan to restore backup performance while reducing overall costs and improving operational efficiency.

By combining infrastructure upgrades, optimized licensing, and proactive support, Meridian IT provided a cost-effective path forward that maximized the value of the company’s existing Commvault investment.

The Solution: IT Infrastructure Upgrades, Optimized Licensing, and Proactive Support

Meridian IT implemented a comprehensive remediation plan designed to improve backup performance, increase reliability, and reduce operational costs.

Key elements of the solution included:

• Hardware Modernization — Meridian IT replaced failing tape library components and implemented new SSD-based infrastructure to improve backup speed and reliability.
• Backup Environment Redesign — Professional services were provided to redesign backup policies, optimize system configuration, and ensure consistent performance across the environment.
• Flexible Licensing Enhancements — Meridian IT added advanced snapshot capabilities through a flexible licensing model, allowing the company to enhance backup functionality for only $16 per month without requiring upfront capital investment.
• Proactive Monitoring and First-Line Support — Meridian IT assumed responsibility for monitoring the backup environment and managing support tickets, reducing the workload on the internal IT team and improving resolution times.

Within just six weeks of implementation, backup performance and system reliability were fully restored.

The Results: 100% Backup Success, Lower Costs, and Stronger Data Protection

Meridian IT’s comprehensive solution delivered immediate, measurable improvements in backup reliability, operational efficiency, and cost savings.

Results at a glance:

• Backup Success Rate Improved from 2% to 100% — The company achieved full backup reliability, dramatically reducing the risk of data loss and strengthening business continuity.
• 28% Reduction in Annual Maintenance Costs — Annual maintenance costs dropped from $25,000 to $18,000, improving cost efficiency and accelerating return on investment.
• Reduced IT Support Burden by 75% — Meridian IT’s proactive monitoring and first-line support significantly reduced the effort required from the internal IT team to manage backup issues.
• Improved Infrastructure Performance and Efficiency — Modernized hardware and optimized backup policies improved overall system performance and reduced reliance on outdated tape-based backup processes.
• Enhanced Business Continuity and Risk Protection — With reliable, fully functioning backups in place, the company gained confidence in its ability to recover quickly from potential disruptions or data loss events.

With help from Meridian IT, the company now operates with a fully reliable, cost-efficient backup environment that protects critical financial data, reduces operational strain on its IT team, and strengthens long-term business continuity.